Cross-Border Funeral Assistance Case — Namibia

Service Process

1.  Consular Coordination

• Coordinated with the Chinese Embassy in Namibia to confirm family authorization and procedural requirements.

2. Remains Reception & Funeral Arrangements

• The local funeral home received the remains, conducted embalming and placement, and prepared for cremation.

3. Remote Farewell Ceremony

• Online livestream enabled the family to participate in the farewell ceremony and prayers in real time.

4.  Cremation & Ash Handling

• Cremation was performed according to family preferences and local regulations; ashes were handled by the professional team and prepared for transport.

5. Documentation & Certification

• Provided cremation certificates, remains handling records, and a service report to ensure full transparency and documentation.

Service Highlights

• Remote Family Participation：Family could witness the farewell ceremony via livestream, participating from overseas without limitation.

• Full-Service Handling：Assisted with remains reception, documentation, cremation, and subsequent ash handling.

• Cross-Border Coordination：Maintained continuous coordination with the embassy, local funeral home, and airline.

• Respect & Dignity：Operations throughout respected cultural, religious, and family preferences, ensuring dignity of the deceased.